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Vision
FrontDesk is your digital concierge service to help you manage all your vacation rental properties. From turning off the lights when no one is home to offering your guests premium local services on demand.
Many operators in the service industry accept bookings from more than one source. Often, each service synchronizes to prevent double bookings; however, that is usually the extent of their integration. Many of these services offer their own form of email/messaging templating for specific events (such as booking, check-in instructions, follow-up emails, etc...); however, it is required to configure these per platform.
FrontDesk allows users to synchronize each of these services and configure event email/messaging templating in one location. All guests on all platforms will receive the same messages based on the appropriate actions.
Many small businesses in the hospitality industry rely heavily on managing the listing from remote locations. They might use smart locks for self-check-in, security cameras, temperature monitors, etc... FrontDesk will offer users the ability to manage their devices in a way that is catered to the hospitality industry.
When a reservation is made through another platform (or from FrontDesk), a user might configure their FrontDesk to automatically create a new lock code and send it to the guest via email. Instead of manually adding that lock code to the device, Frontdesk will create the code on the device and make sure it is only valid during the period that the guest has booked.
For smart thermostats, a user may want to set one heat source as a primary source and synchronize with other smart thermostats, for example. Common areas could be set to detect motion and lock the door based on less motion activity.
FrontDesk can also be tailored for the operator who handles manual bookings as well as through other platforms. Create new guest accounts, check availability across all platforms, schedule a stay, or manually edit a synchronized stay to display more relevant information than is provided from the third-party platform.
One of the critical value-adding features of FrontDesk is the ability to integrate with all the tools operators use. Create a new customer that gets automatically created in your favorite popular accounting service/application. Add a booking and automatically generate an invoice which can then be sent to your guest.
IoT has seen so much growth in the last decade. As such, there are a plethora of devices and hubs that operators make use of. Hubs from DIY opensource solutions to tech-giants like Samsung's SmartThings. Some devices don't even rely on hubs and are directly connected to the cloud with wifi-enabled devices. The FrontDesk platform will offer a plug-in framework that will enforce uniformity among the various devices that serve the same functions. Ideally, this platform would be a community-driven platform allowing developers to add new device integrations, conforming to FrontDesk's device API.
Like any frequent traveler knows, a good concierge can not only tell you where the best tours are, but will also schedule it for you and arrange the details. This service is often exclusively a luxury of larger hotels, while small businesses are not usually able to provide such a service without enormous costs.
FrontDesk allows operators to set up their services offered based on local availability. While an operator may not provide laundry service, FrontDesk will enable them to tailor a service for their guests. A request for laundry pick-up is submitted to a local laundromat or service via text, email, or other forms of communication. The service provider can then handle the request with the guest directly.
Virtually any conceivable and legal service could be configured this way. Whether it is a valet service, laundry service, shuttle service, turn-over service, any operator can configure these services tailored to their business.